Refund Policy

Subnetlens — a product of HELIOSOFT LTD

Last updated: 8 June 2026

We want you to be happy with Subnetlens. There is a free tier so you can try the core product before buying, and Pro is backed by the guarantee below.

7-day money-back guarantee

If you purchase a Subnetlens Pro licence and are not satisfied, you may request a full refund within 7 days of your purchase — no questions asked.

How to request a refund

Email support@subnetlens.com from the address you used to purchase, including your order number or licence key. We process eligible refunds promptly.

Purchases are handled by our Merchant of Record, Paddle.com, who processes payments and refunds on our behalf. Refunds are returned to your original payment method and, depending on your bank, may take a few business days to appear.

After a refund

When a refund is issued, the associated Pro licence is deactivated and the application reverts to the Free tier. Your locally stored data (scans, settings) stays on your machine.

Your statutory rights

This guarantee is in addition to any rights you have under applicable consumer-protection law. As Merchant of Record, Paddle may also honour refunds as required by law (for example, EU/UK consumer rights). Nothing in this policy limits your statutory rights.

Contact

support@subnetlens.com — HELIOSOFT LTD, 128 City Road, London, EC1V 2NX, United Kingdom.